How does delivery work?
Where do we deliver?
We deliver on a Wednesday and Saturday only.
Orders to be placed the day before delivery day by 9am.
We use the DPD Next Day Delivery service for all our deliveries across the majority of the UK mainland.
Sadly these are not available in in Northern Ireland, Republic of Ireland, Channel Islands, and are limited in the Scottish Highlands and Islands.
For services in Scotland, please check the DPD services document to see postcodes where we are unable to deliver.
If you place an order and we cannot deliver to your address with the DPD next day service, unfortunately we will have to refund and cancel your order, you will be notified.
Free delivery on orders over £60
Top up your order and receive free post & packaging when you spend over £60. Don’t forget all our range lasts for up to 6 months in the freezer so this is the perfect excuse to get stocked up.
You’ll pay £8.99 post and packaging for both mid – week and Saturday deliveries for all orders under £60.
How do we keep your food frozen?
On the road
To get our dishes to your door in perfect condition, as quickly and efficiently as possible, your fine food is made fresh then frozen immediately and shipped out from our kitchen in either one of our Frozen Mercedes Sprinter Vans or by delivery experts DPD.
We deliver all our dishes to you within high quality, recyclable and temperature – controlled packaging. We hand pack each individual parcel with care using our specially designed frozen boxes which are fully recyclable with plant – based liners and extremely cold gel packs that are frozen down to -27c.
Once you’ve placed an order with us DPD will communicate directly with you. Once your order has left our depot you’ll receive a track and trace notification by email. You’ll be able to keep an eye on its progress.
If you’re not going to be at home when it arrives, our drivers can leave your order in a safe place. It’s important that you provide us with a safe place in the notes field of your order (in the CART – before checkout).
Deliver to your door
We will either deliver your food to you or leave it at your designated safe place. Don’t worry if the gel packs have turned to liquid, they will still be at -15c to protect your frozen meals.
How can I recycle the packaging?
When you’re finished unpacking, remember to pop the cardboard boxes and the plant-based liners in your recycling bin. You can empty the gel pack liquid down the sink and take them to your local recycling point.
Can I subscribe and save?
Yes! For hassle free ordering, set up a regular subscription with us to stock up your freezer.
We operate a comprehensive UK mainland distribution service excluding the Scottish Highlands and Islands. We will deliver your order using our selected expert third-party partner carrier, with full tracking being made available.
Occasionally, there will be areas of the UK that we are unable to serve via our delivery experts.
To give us time to ensure your products are packaged and distributed to the highest standards we request that orders are received by at least 10.00 am on the day prior to the day of delivery.
Delivery of goods by other than on the relevant day(s) is not possible.
Goods will be delivered between 7.00 am and 6.00 pm on the relevant day and you must be available to accept the goods within those times. Upon delivery you will be required to check the goods as they are offloaded and to sign that a) the goods have been received in full and b) are in good condition. Product shortages or complaints must be notified to the driver at the time of delivery as subsequent claims for credit will not be accepted.
If you are not available to sign for your delivery and have left delivery instructions to that effect when placing your order, you will be deemed to accept the full risks of receipt of those goods. In this instance, in the event of a dispute, proof of delivery will be constituted by proof that our van driver has acted upon those instructions.
We cannot be held responsible for the non-performance of any aspect of order delivery arising as a direct result of incorrect information being provided. You may be responsible for the cost of delivery and return of the goods in these circumstances.
We shall not be liable for the non-performance of any aspect of order delivery arising from circumstances beyond our control.
In the unlikely event that your order should fail to arrive on the relevant delivery day please advise us of the fact by e-mail at [email protected] within a period of 48 hours, providing us with your account number, post code and delivery date, and we will investigate the reason and respond to you within a further period of 48 hours from receipt of your e-mail. If, following our investigations, we fail to come up with an appropriate reason for non-delivery or are unable to locate a signed proof of delivery document your order will be deemed by us to be “lost”. In these circumstances you may either cancel your order and we will refund any amounts paid in full, or we will arrange for delivery of the goods on an alternative date.
We cannot be held liable for any consequential loss whatsoever as result of a product being “lost” or not arriving on time.
For every order placed you will receive an order confirmation, by e-mail, within 24 hours of placing that order with full details of products, prices and delivery details requested on that order. Please do not hesitate to contact us if confirmation is not received within that time frame
All orders can be cancelled at any time up until 12.00 noon prior to the day of dispatch. To do this simply email or phone, quoting your order reference number and we’ll refund any monies paid in advance as soon as possible.
We regret that we are unable to accept post – delivery cancellations / returns for frozen products as we are unable to guarantee their condition upon return to us. We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so.
This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed.